95 percent of all returned gadgets still work, Americans don't read manuals

http://www.engadget.com/2008/06/03/95-percent-of-all-returned-gadgets-still-
work-americans-dont-r/

I can testified to this! The countless people I deal with here and there
it's that problem. If it doesn't work like they want or they don't want to
learn something new or if they don't get it running perfectly in the first
few minutes of ownership it must be broken not because I am stupid! It's
sad but as this article brings out its true.